Talk to a person

Email support@checkinn.ng. A member of the CheckInn team reads every message. Tell us the listing reference (it starts with CHK, and is on the listing page) and the dates of any booking, so we can find it quickly.

Common questions

• Cancelling a stay. Open Bookings. Up to 48 hours before check-in you get a full refund. Refunds usually take 5 to 10 working days to reach your card or account.
• A viewing you booked. Use the cancel link in your confirmation email, or Bookings if you have an account.
• A listing that looks wrong. Sign in and use Report on the listing page, or email us. We review every report.
• Payouts, for hosts. See Earnings. Your share is sent 48 hours before check-in.
• Deleting your account or your data. Email us from the address on your account. See our privacy policy.