Privacy policy

Last updated 27 September 2026.

This explains what CheckInn collects, why, who we share it with and how to have it removed. We handle personal data in line with the Nigeria Data Protection Act 2023.

What we collect

• Your account: name, email address, phone number and password (stored only as a one-way hash).
• Identity checks, for listers: the NIN, vNIN or BVN you enter is sent to our verification provider and then discarded. We keep a one-way hash of it (to stop one ID being used on several accounts), the name on the government record, whether it matched, and when you gave consent. We never store the number itself.
• Payout details, for hosts: your bank, the last four digits of your account number and the account name. The full number goes to Paystack to set up transfers and is not kept by us.
• Agencies: the CAC registration number and what the CAC register holds about the company.
• Bookings and payments: dates, guests and amounts. Card details go straight to Paystack and never reach us.
• Enquiries and viewings: the name, phone number and optional email you give when you contact a lister or book a viewing, including without an account.
• Activity: actions such as enquiries, bookings and listing changes, kept as a record so disputes can be settled. Error reports when something breaks.

Who we share it with

• Listers receive the name and contact details you give when you enquire or book a viewing, so they can reply. Your contact details are not shown publicly.
• Paystack processes payments, refunds and host payouts.
• Dojah checks NIN, BVN and CAC numbers against government records.
• Termii sends the one-time codes that verify your phone.
• Hosting and email providers (Render, Vercel, Cloudflare and Amazon Web Services) store data and deliver our emails. Sentry receives error reports.

We do not sell personal data or share it for advertising.

Why we use it

To run your account and the bookings and enquiries you make, to check listers are who they say they are, to move money you are owed, to prevent fraud, and to meet legal and tax obligations. Price alerts are sent only if you ask for them, and every alert has an unsubscribe link.

How long we keep it

Account data is kept while your account is open. Booking and payment records are kept as long as the law requires us to keep financial records, even after an account is closed.

Your rights

You can ask to see the data we hold about you, to correct it, or to delete it, and you can withdraw consent for price alerts at any time. Email support@checkinn.ng from the address on your account. If you are not satisfied with our answer, you can complain to the Nigeria Data Protection Commission.

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